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At Indoemall, our motto is “Buyer is the GOD.” We strive to ensure that every product reaching youâwhether you are across the street or thousands of kilometers awayâmeets our high standards of quality. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Window
We offer a [Insert Number, e.g., 30] day return policy. You have [30] days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. How to Initiate a Return
To start a return, you can contact us via our dedicated support channels:
- Email: ashimpal.ap@gmail.com
- WhatsApp: +91 91233 78893
- Subject Line: Return Request – [Your Order Number]
Please include your receipt or proof of purchase in your message. Items sent back to us without first requesting a return will not be accepted.
3. Damaged or Incorrect Items
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right immediately, as maintaining our 100% satisfaction record is our top priority.
4. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
5. Refunds
We will notify you once weâve received and inspected your return. If approved, youâll be automatically refunded on your original payment method within [Insert Number, e.g., 5-7] business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
6. Return Shipping
- Faulty/Incorrect Items: Indoemall will cover the return shipping costs if the return is a result of our error.
- Change of Mind: For standard returns, the buyer may be responsible for paying the return shipping costs.
7. Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products (special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.
Contact Information
For any questions related to refunds and returns, please reach out to our founder:
Indoemall Support Nangi Station, PO- Batanagar, Kolkata 700140, West Bengal, India Email: ashimpal.ap@gmail.com WhatsApp: +91 91233 78893