Shipping Policy

At Indoemall, we take pride in connecting global consumers with quality products. Our founder, Mr. Ashim Pal, has built a reputation for excellence across global platforms, and we bring that same commitment to our independent storefront. We ensure that your orders are handled with care and delivered as swiftly as possible, no matter where you are in the world.

1. Order Processing Time

All orders are processed within 1-3 business days.

• Orders are not shipped or delivered on weekends or public holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

We ship from our hub in Kolkata, India, to destinations worldwide. Shipping charges for your order will be calculated and displayed at checkout.

Note: Delivery delays can occasionally occur due to customs processing or local carrier issues in the destination country.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours, allowing you to follow your package’s journey to your doorstep.

4. Customs, Duties, and Taxes

Indoemall is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend checking your local customs office for specific information regarding imports from India.

5. Damages and Lost Packages

If you receive your order damaged, please contact us immediately via WhatsApp or Email to file a claim. Please save all packaging materials and damaged goods before filing a claim.

• WhatsApp: +91 91233 78893
• Email: ashimpal.ap@gmail.com

6. Shipping Restrictions

We ship to most global locations; however, we cannot ship to P.O. boxes or APO/FPO addresses for international deliveries. If we are unable to ship to your specific location, we will contact you immediately to provide a full refund.

Contact Us

For any questions regarding the status of your shipment or our shipping practices, please reach out:

Indoemall Logistics

Nangi Station, PO- Batanagar,

Kolkata 700140, West Bengal, India

Email: ashimpal.ap@gmail.com

Call/WhatsApp: +91 91233 78893